Privacy Policy

The data user responsible for personal data processed in connection with the Site is Picosoft Solutions, reachable at [email protected] and the postal address shown in the footer of the Site.

We may collect: (a) information you provide when you email us, call us, or submit a form (such as name, company, email address, phone number, and the content of your message); (b) technical data automatically logged when you visit the Site (such as IP address, browser type, device type, approximate location derived from IP, referring URLs, and pages viewed); and (c) cookies or similar technologies where we use them (see below).

We use personal data to: respond to enquiries and provide requested information; operate, secure, and improve the Site; analyse aggregated usage trends; comply with legal obligations; and protect our legitimate interests (such as fraud prevention and network security), where permitted by law.

We do not sell your personal data. We do not use automated decision-making that produces legal or similarly significant effects solely based on your Site visit.

Depending on context, we rely on: your consent (for example, where you subscribe to updates or accept non-essential cookies); performance of steps prior to a contract or a contract with you; compliance with legal obligations; or legitimate interests that are not overridden by your rights (for example, securing our services and understanding how the Site is used).

We may share personal data with service providers who assist us (for example, hosting, email delivery, analytics, or customer relationship tools), subject to confidentiality and processing terms. We may disclose information if required by law, court order, or competent authority, or to protect rights, safety, and security.

If Picosoft undergoes a business transfer (such as a merger or asset sale), personal data may be transferred as part of that transaction, subject to applicable law.

Our service providers may process data in Malaysia or other countries. Where personal data is transferred outside Malaysia, we take reasonable steps to ensure appropriate safeguards in line with PDPA requirements and our agreements with processors.

We retain personal data only as long as needed for the purposes described above, including to resolve disputes, enforce agreements, and meet legal, accounting, or reporting requirements. Retention periods vary depending on the nature of the data and legal obligations.

We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, or alteration. No method of transmission over the Internet is completely secure; we cannot guarantee absolute security.

Subject to Malaysian law, you may have the right to request access to, correction of, or deletion of your personal data we hold, to withdraw consent where processing is consent-based, and to object to or restrict certain processing. You may also have the right to lodge a concern with a relevant authority.

To exercise these rights, contact us at [email protected]. We may need to verify your identity before responding.

We may use cookies or similar technologies for essential Site operation, preferences, or analytics. Where required, we will obtain consent for non-essential cookies. You can control cookies through your browser settings; disabling some cookies may affect Site functionality.

The Site may link to third-party websites. Their privacy practices are governed by their own policies. We encourage you to read those policies before providing personal data.

The Site is not directed at children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal data from children. If you believe we have done so, please contact us and we will take steps to delete the information where appropriate.

We may update this Privacy Policy from time to time. The “Last updated” date will change accordingly. Material changes may be highlighted on the Site. Continued use of the Site after updates constitutes acceptance of the revised policy where permitted by law.

Privacy questions or requests: [email protected] · +60 16-712 6010 · Atria Sofo Suites, Jalan SS 22/23, Damansara Jaya, 47400 Petaling Jaya, Selangor, Malaysia.