Built on the official WhatsApp Business API

Transform Your Customer Communication

The ultimate WhatsApp-based Customer Relationship Management platform designed for modern businesses.

Get started → ▶ Try the quick demo
Lead assigned to Aina (Sales)
PS
Picosoft StoreBusiness account · online
Hi, is the 55" TV still available?
Hello Mr. Lim! Yes it is. Would you like delivery to Petaling Jaya?
Yes please. Can I pay by instalment?
Of course. I've sent you the 12-month plan below. Stage: Proposal sent
Great, let's proceed 👍
RM 2,499 deal won▲ Pipeline +12% this week
Introduction

WhatsApp is where your customers already are. Now your CRM is too.

Most Malaysian businesses close deals over WhatsApp, but the conversations live on one salesperson's phone. WabaCRM connects your WhatsApp Business number to a proper CRM so the whole team can see, share and follow up on every conversation.

  • ✓Shared team inbox — one number, many agents, with assignment and internal notes.
  • ✓Contacts become records — every chat auto-creates a contact with tags, stage and history.
  • ✓Official & compliant — runs on Meta's WhatsApp Business Platform, not a hacked phone app.

Centralise Customer Conversations

Every WhatsApp chat lands in one shared inbox, so nothing is stuck on a single staff phone or missed after hours.

Improve Customer Engagement

Faster replies, quick-reply templates and visible follow-ups help your team respond well and keep leads warm.

Services provided

Turn WhatsApp conversations into business opportunities

WabaCRM helps you connect with customers, manage leads, automate follow-ups, and deliver better support all through one powerful WhatsApp-based CRM platform.

WhatsApp Customer Management

Manage customer profiles, conversations, contact details, and interaction history in one centralised system.

⚡

Automated Messaging

Send automated replies, notifications, reminders, and follow-up messages to improve communication efficiency.

🎧

Customer Support Management

Organise customer enquiries and support conversations so your team can respond faster and provide consistent service.

📣

Broadcast & Campaign Management

Create and send targeted WhatsApp campaigns, promotions, and announcements.

📊

Reports & Analytics

Monitor customer interactions, response performance, lead activities, and communication trends through useful reports and insights.

🔧

Setup & Integration

Picosoft handles Meta verification, number migration, and integration with your existing web app, POS or accounting system.

The visual concept

Familiar to use. Powerful to manage.

Designed around the chat experience your team already knows, WhatsAppCRM combines familiar WhatsApp-style conversations with the structure and visibility of a professional CRM, making customer management simple, organised, and easy to adopt.

WhatsApp Business API connected through an integration layer to a CRM database
1

Chat-native layout

Green outgoing bubbles, white incoming, timestamps on the right. Zero retraining for anyone who has used WhatsApp.

2

Three-pane workspace

Conversations on the left, the chat in the middle, and the customer record on the right, always visible while you type.

3

Colour means status

Blue is reserved for actions and the brand. WhatsApp green appears only inside the chat itself, so agents instantly know what is a message and what is the CRM.

4

Mobile first, desktop strong

Agents on the floor use the phone view; managers use the full pipeline board on desktop. Same data, no compromise.

Who it's for

Made for teams that do business through WhatsApp

From sales and lead follow-ups to customer support, WabaCRM gives teams a simple way to manage conversations, customers, and opportunities in one place.

💼

Sales Teams

Manage customer enquiries, leads, follow-ups, and sales conversations directly through WhatsApp.

🎧

Customer Support Teams

Organise customer questions and support requests while keeping conversation history easily accessible.

🏢

Small & Medium Businesses (SMEs)

Manage customer communication, sales activities, and follow-ups without needing multiple disconnected tools.

🛒

E-Commerce & Online Sellers

Handle product enquiries, order updates, customer follow-ups, and post-purchase communication in one place.

Try a quick demo

See conversations turn into opportunities

This is a simulated inbox. Send a message, use a quick reply, or move the deal stage and watch the record update.

Inbox 3 new
ML
Mr. LimGreat, let's proceed 👍
SN
Siti NurBoleh hantar ke Shah Alam?
陈
陈小姐请问有没有分期付款？
RK
Raj KumarInvoice received, thanks.
ML
Mr. Lim+60 12-345 6789 · Assigned to Aina
Hi, is the 55" TV still available?
Hello Mr. Lim! Yes it is. Would you like delivery to Petaling Jaya?
Yes please. Can I pay by instalment?
Mr. Lim is typing…

Contact

NameMr. Lim Wei Jie
SourceFacebook ad
Deal valueRM 2,499
Messages3

Deal stage

Quick replies

Demo runs entirely in your browser — nothing is sent to WhatsApp.

Ready to make WhatsApp work smarter for your business?

Bring your WhatsApp conversations into a shared workspace where your team can manage leads, follow-ups, and customer relationships with WhatsAppCRM.

Book a walkthrough    Chat on WhatsApp