Privacy Policy

Effective Date: [25 September 2025]

1. Introduction

This Privacy Policy explains how we collect, use, and protect your information when you use our Facebook App PicoMessage (“the App”).

The App integrates with the WhatsApp Business Cloud API to help clients manage their WhatsApp Business messages, automate responses, and streamline customer communications.

We value your privacy and are committed to handling your information in compliance with Facebook/Meta Platform Policies, WhatsApp Business Terms, and applicable data protection laws (such as the GDPR, if applicable).

2. Information We Collect

When you authorize our App, we may access and process the following information:

• Your WhatsApp Business Account details (business profile name, phone number, business ID)

• Message data (inbound and outbound messages, attachments, and metadata) necessary for providing messaging services

• User information that you explicitly grant us access to via Facebook/Meta (such as your Facebook Business Account linked to WhatsApp Business)

We only collect and process data that is strictly necessary to provide the App’s functionality.

3. How We Use Your Information

We use the collected information to:

• Send, receive, and manage WhatsApp Business messages

• Automate replies and workflows for customer engagement

• Provide message history, conversation insights, and analytics

• Improve and maintain our services

We do not sell, share, or disclose your data to third parties for marketing or advertising purposes.

4. Data Sharing and Third Parties

We do not share your data with third parties, except:

• As required by law or regulatory authorities

• With your explicit consent

• With Meta (Facebook/WhatsApp) as necessary to provide the WhatsApp Business Cloud API services (per their terms and policies)

5. Data Retention and Deletion

• We only retain your data as long as necessary to provide the App’s services.

• You may revoke our access to your data at any time by removing the App from your Facebook Business settings.

• To request deletion of your data stored on our servers, contact us at [email protected].

• We will process deletion requests within 7 business days.

6. Security

We implement industry-standard security measures to protect your data against unauthorized access, loss, or misuse. However, no system is completely secure.

7. Your Rights

Depending on your jurisdiction, you may have rights such as:

• Accessing the data we hold about you

• Requesting correction or deletion

• Withdrawing your consent

To exercise these rights, please contact us at: [email protected].

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

9. Contact

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Picosoft Solutions Sdn Bhd
📧 [email protected]
🏢 Atria Sofo Suites,
Jalan SS 22/23, Damansara Jaya,
47400 Petaling Jaya,
Selangor, Malaysia